Fidelity Medical Products is a privately owned company whose objective is to provide patients with medical devices and products that treat lymphatic, venous, and arterial disorders. We are available Monday through Thursday, 9:00 am-5:00 am., and by appointment.



You have the right to:

1. Refuse delivery of any and all equipment.
2. Prompt delivery of medical equipment. Be provided proper instruction on use and maintenance of medical equipment provided.
3. Have Fidelity Medical Products staff communicate in a language that is understandable to you.
4. Expect all information to be kept in strictest confidence.
5. Have your personal privacy respected.
6. Expect all equipment to be clean and in good repair.
7. Have your property respected during visits.
8. Have any questions answered promptly, correctly and courteously.
9. Have person, cultural and ethnic preferences considered.
10. To expect a prompt resolutions to any problem or complaint.
11. Know that if he/she is found unresponsive, Fidelity Medical Product’s policy is for staff to call 911 for emergency medical intervention.
12. Express dissatisfaction and suggest changes without coercion discrimination, reprisal or unreasonable interruption in service.



You have the responsibility to:

1. Give accurate and complete health information concerning your past use of equipment and any change in address, physician, insurance carrier and prescription.
2. Assist in developing and maintaining a safe environment,
3. Follow instruction in care and use of all equipment and request further information concerning anything you do not understand.
4. Treat Fidelity Medical Products associates with respect, courtesy and consideration.
5. To order supplies or refills on a timely basis to accommodate reasonable delivery.
6. To have someone at home when delivery is scheduled.
7. To pay all invoices that are due; or not covered by insurance.
8. Accept the consequences of any refusal or choice of noncompliance, including changes in reimbursement eligibility.

Customer concerns are an important form of feed-back for our company. Any questions or concerns regarding your service or equipment should be directed to Beth Fredecker at Fidelity Medical Products at 614-459-3749.  It is our goal to answer and address any questions, concern or complaints you might have in a prompt and professional manner. 

Notice of Privacy Practices

Privacy Notice Effective April 14, 2003; Updated January 18, 2012

This notice describes how protected health information about you may be used and disclosed and how you can get access to this information. Please review it carefully. Our company is dedicated to maintaining the privacy of your identifiable health information. In conducting our business, we create records regarding you and the services we provide to you. This Notice tells you about the ways in which Fidelity Medical Products (referred to as “we”) may collect, use, and disclose your protected health information and your rights concerning your protected health information. “Protected health information is information about you that can reasonably be used to serve you and that relates to you, or the payment for that care.

We are required by law to maintain the confidentiality of health information that identifies you; as well as by federal and state laws to provide you with this Notice about your rights and our legal duties and privacy practices with respect to your protected health information. We must follow the terms of this Notice while it is in effect. Some of the uses and disclosures described in this Notice may be limited in certain cases by applicable state laws that are more stringent than the federal standards.

If you have questions about this notice, please contact the Privacy Officer Beth Fredecker at Fidelity Medical Products at 614-459-3749 for further information.

The terms of this notice apply to all records containing your health information that are created or retained by our organization. We reserve the right to revise or amend our notice of privacy practices. Any revision or amendment to this notice will be effective for all of your records our practice has created or maintained in the past, and for any of your future records we may create or maintain in the future. Our organization will post a copy of our current notice in our office in a prominent location, and you may request a copy of our most current notice by calling us.



HOW WE MAY USE AND DISCLOSE YOUR PROTECTED HEALTH INFORMATION

We may use and disclose your protected health information for different purposes. The examples below are provided to illustrate the types of uses and disclosures we may make without your authorization for payment, home care operation, and treatments.

Payment. We use and disclose your protected health information to bill you directly for service or items.

Home Care Operations. We use and disclose your protected health information in order to perform our home care activities, such as providing equipment appropriate to your needs, or administrative activities, including data management or quality assessment activities.

Treatment. We may use and disclose your protected health information to coordinate services with other health care providers involved in your care. For example, we may obtain and disclose information on CPT diagnosis codes, diagnosis and prognosis, functional limitations, pre-existing health conditions, hospitalizations, prior use of equipment, and information specific to qualifying the patient as dictated by CMN/detailed written order forms.

Appointment Reminders. We may use and disclose your health information to contact you and remind you of visits/ deliveries.

Health-related Benefits and Services. We may use and disclose your health information to inform you of health-related benefits or services that may be of interest to you.

Release of information to Family/ Friends. We may release your health information to a friend or family member that is helping to pay for your health care, or who assists in taking care of you.

Disclosures Required by Law. We will use and disclose your health information when we are required to do so by federal, state or local law.



OTHER PERMITTED OR REQUIRED DISCLOLSURES

As Required by Law. We must disclose protected health information about you when required to do so by law.

Public Health Activities. We may disclose protected health information to public health agencies for reasons such as preventing or controlling disease, injury, or disability.

Victims of Abuse, Neglect, or Domestic Violence. We may disclose protected health information to government agencies about abuse, neglect, or domestic violence.

Health Oversight Activities. We may disclose protected health information to government oversight agencies. Oversight activities can include, for example, investigations, inspections, audits, surveys, licensure and disciplinary actions; civil, administrative, and criminal procedures or actions; or other activates necessary for the government to monitor government programs, compliance with civil rights laws and the health care system in general.

Judicial and Administrate Proceedings. We may disclose protected health information in response to a court or administrative order. We may also disclose protected heath information about you in certain cases in response to a subpoena, discovery request, or other lawful process.

Law Enforcement. We may disclose protected health information under limited circumstances to a law enforcement official in response to a warrant or similar process; to identify or locate a suspect; or to provide information about the victim of a crime.

To Avert a Serious Threat to Health or Safety. We may disclose protected health information about you, with some limitations, when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.

Special Government Functions. We may disclose information as required by military authorities or to authorized federal official for nation security and intelligence activates.

Workers Compensation. We may disclose protected health information to the extent necessary to comply with state law workers’ compensation programs.

YORU RIGHTS REGARDING YOUR PROTECTED HEALTH INFORMATION

Right to Access You Protected Health Information. You have the right to review or obtain copies of your protected health information records, with some limited exceptions. Usually the records include referral information, delivery forms, billing, claims payments, and other medical management records. You request to review and/or obtain a copy of your protected health information records must be made in writing. We may charge a fee for the costs of producing, copying, and mailing your requested information, but we will tell you the cost in advance.

Right to Amend You Protected Health Information. If you feel that protected health information maintained by us is incorrect or incomplete, you may request that we amend the information. Your request must be made in writing and must include the reason you are seeking a change. We may deny your request if, for example, you ask us to amend information that was not created by us, or you ask to amend a record that is already accurate and complete. If we deny your request to amend, we will notify you in writing. You then have the right to submit to us a written statement of disagreement with our decision and we have the right to rebut that statement.

Right to an Account of Disclosures. You have the right to request an accounting of disclosures we have made of your protected health information. The list will not include our disclosures related to your treatment, our payment or health care operations, or disclosures made to you or with your authorization. The list may also exclude certain other disclosures, such as for national security purposed. Your request for an accounting of disclosures must be made to in writing and must state a time period for which you want an accounting. This time period may not be longer than six years and may not include dates before April 14, 2003. Your request should indicate in what form you want the list (for example, on paper or electronically). The first accounting that you request within a 12-month period will be free. For additional lists within the same time period, we may charge for proving the accounting, but we will tell you the cost in advance.

Right to Request Restrictions on the Use and Disclosure of you Protected Health Information. You have the right to request that we restrict or limit how we use or disclose your protected health information for services, payment, or health care operations. We may not agree to your request. If we do agree, we will comply with your request unless the information is needed for an emergency. Your request for a restriction must be made in writing. In your request, you must steel us (1) what information you want to limit; (2) whether you want to limit how we use or disclose your information, or both; and (3) to whom you want the restrictions to apply.

Right to Receive Confidential Communications. You have the right to request that we use certain method to communicate with you or that we send information to a certain location. For example, you may ask that we contact you at work rather than home. Your request to receive confidential communications must be made in writing. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted.

Right to a Paper Copy of this Notice. You have the right at any time to request a paper copy of this Notice. You may ask us to give you a copy of this notice any time.

Contact Information for Exercising your Rights. You may exercise any of the rights described about by contacting our privacy officer.

Complaints. If you believe that your privacy rights have been violated, you may file a complaint with is and /or with the Secretary of the Department of Health and Human Services. All complaints must be submitted in writing. You will not be penalized for filing a complaint.

Electronic Copy. If we maintain a website that provides information about our entity, this Notice will be on the website. You may obtain an electronic copy from our website of this Notice.